SUPPORT
We’re a small team. We answer.
Email hello@remynd.co and a person will reply within one business day, usually much sooner. For anything about a specific gift, include the recipient’s name and the delivery date so we can find it fast.
Common questions
How do reminders work?
Add a date and choose how many days ahead you want a nudge. Remynd schedules quiet notifications on your phone for each one. If you turn on email reminders in Settings you get the same nudge by email as a backup. Reminders repeat every year until you remove the date.
When am I charged for a gift?
Not when you schedule it. Your card is saved and charged automatically when the order enters its placement window: 30 days before delivery for flowers, 7 days before delivery for cards. You get an email when the gift is set and again when it is on its way.
How do I change or cancel a gift?
Open the gift in the app. Before it is charged you can edit the message, address, or date, skip this year, or cancel outright at no cost. After it has been placed with the florist or card writer, email us right away and we will do what the partner can still do. Flowers can usually be stopped before the delivery day; cards already written or mailed cannot.
The charge failed. What now?
We email you when a card is declined. Update your payment method in the app and tap Retry on the gift. If the charge still fails before the delivery date, the gift is not sent and nothing is owed.
Something arrived late, damaged, or wrong.
Tell us within 48 hours, with a photo if it is flowers, and we will arrange a redelivery or a refund with the florist. If a card never shows up we will resend or refund it.
How do I delete my account?
In the app, open Settings and tap Delete account. It cancels any gifts that have not been charged and removes your profile, dates, scheduled gifts, and saved card right away. Gifts already on their way still arrive. You can also email hello@remynd.co from the address on your account and we will do it for you. See the Privacy Policy for what we keep and why.
Where can gifts be delivered?
Delivery availability is checked for each address at checkout. If an address cannot be served, the app will tell you before you confirm.
Contact
Email: hello@remynd.co
Mail: Northview Labs Inc., 50 Northview Ct, Danville, CA 94506, United States
Legal: Privacy Policy · Terms of Service
Remynd is operated by Northview Labs Inc., 50 Northview Ct, Danville, CA 94506, United States. Questions: hello@remynd.co.